Terms of service
The following Terms of Service Agreement (the "TOS") is a legally binding agreement that shall govern the relationship with the Artists' clients and visitors which may interact or interface with Jess de Zilva in association with the use of the Artists' website, www.jessdezilva.co.uk (the "Site") and its Services, which shall be defined below.
DESCRIPTION OF WEBSITE SERVICES OFFERED
The Site is an artists website, online portfolio and e-commerce website operated by Fine Artist Jess de Zilva. These Terms set forth the terms and conditions under which you may use the Artists' website and services provided by the Artist.
This website is the official website of Fine Artist Jess de Zilva featuring oil paintings and acrylic paintings on canvas, paper, board and aluminium, charcoal and graphite drawings, mixed media, other creative things. Items listed in the shop on the website www.jessdezilva.co.uk are available for visitors and/or clients to purchase online if there is stock. The Artist also has a form on the website that allows visitors to sign up to her newsletter. By using or accessing the website services or online purchase, you approve that you have read and agree to be bound by these Terms.
The Artist (Jess de Zilva) is registered as a sole trader in the UK.
Any and all visitors to the Artists' site shall be deemed as "users" of the herein contained Services provided for TOS.
PURCHASING POLICY
On completion of your online purchase, you will receive a confirmation email from. Jess de Zilva will make reasonable efforts to package the artwork and ship it within seven (7) business days. Time frame may depend on seasonal/holiday, or for unforeseeable reasons such as sickness, weather conditions or acts of God. If Jess de Zilva is unable to ship the artwork in a timely manner, she will contact the buyer.
Shipping costs include packaging unless otherwise stated. Customs duties may be applied and raised by authorities for items shipped outside of the UK.
PAYMENTS
All payments are made through Stripe.com or Paypay a third party payment processor. Processing payments through Stripe is subject to third parties' Terms of service. You agree to pay the Jess de Zilva through Stripe, the full amount as charged.
REFUND POLICY
If you are not satisfied with your print or artwork I will offer a 100% refund within 14 days. Please contact me via email on jessdezilva@gmail.com
Refunds will be made once the item has arrived back in its original condition and packaging.
In the event that an item has been damaged during shipping please contact me as soon as possible (within two days) on jessdezilva@gmail.com. Please provide documentation to arrange a full refund.
No refunds are given for items that have been damaged after shipment.
CUSTOMER COMPLAINTS
If there are any problems or discrepancies with your purchase or otherwise, please contact Jess de Zilva, within seven days of your receipt of your delivery via email to jessdezilva@gmail.com .
Complaints or issues of other nature can also be made via email to jessdezilva@gmail.com
QUESTIONS OR CONCERNS
If you have any questions or concerns regarding the Terms of Service Agreement please contact Jess de Zilva: jessdezilva@gmail.com
PRIVACY POLICY
Jess de Zilva respects your privacy. Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of purchasing products, signing up to the newsletter and/or emails sent via the website contact page or the Artists' email. It is the intent of the Artist to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this website.
Your data will not be shared with other parties other than is required to be provided to the shipping company for delivery of your purchases and via the third-party payment processor (Stripe.com and Paypal) in order to complete your payment.
COPYRIGHT AND OWNERSHIP OF CONTENT
Content and images published on this site such as images (both pictures/photos as well as artworks), graphics, text, logos, video and written content is the property of Jess de Zilva and is protected by Law.
COLOR OF ARTWORKS
You understand and agree that the Artist has made reasonable efforts to display the colours of the original artworks accurately on this website. You understand that the colours displayed on various screens can differ due to settings and calibration.
MODIFICATIONS
Jess de Zilva shall reserve the right at any time that may deem fit to modify, alter, increase and/or decrease prices, change shipping and handling rates, update services, change of tax rates and/or discontinue, whether temporarily or permanently, any service, or any part thereof, with or without prior notice. In addition, the Artist shall not be held liable to you or any third party for any such modification, alteration, suspension, and/or discontinuation of the Artists' services or any part thereof.
THIRD PARTY SERVICES
This website uses third party services and applications that make their services available on this site. When you access third party applications or services or applications, you are bound by the terms and policies of the third party.
COMMUNICATION
Upon purchase of Services and/or Products, you herby acknowledge that by using www.jessdezilva.co.uk to send electronic communications, which include, but are not limited to, email, searches, and instant message, contact form, you will be causing communications to be sent through the Artists' computer network. You also agree that all notices, disclosures, agreements and other communications sent electronically meet legal requirements that such communications be in writing.
APPLICABLE LAW
By visiting this website, you agree to all the laws of [your location] without regard to principles of conflict laws, shall govern these terms of service, or any sort that may come between you and Jess de Zilva.
INDEMNIFICATION
You agree to indemnify and hold the website owner, Jess de Zilva, from any demands, loss, claims or expenses (including attorney's fees), made against them by any third party due to or arising from, or in connection with your use of the website or any services offered through the website.